faq

When it comes to obtaining information about our 500+ stock private label items, prices, and whole ingredients lists, we have a clear process. We do not offer catalogs or PDF files, but you can easily find the prices for the products you're interested in on our website. If a product doesn't have a listed price, simply send us an email. As for the complete ingredient list for our 200+ products, we don't post them online due to proprietary reasons. However, you can request this information by emailing us. To release this info, we'll need your full company name, your full name, your address, your website, and your phone number.

As a private label, you buy the products from us and label them under your brand/ logo; you are required to do your marketing, your own product descriptions, and benefits based on the product ingredients. Everything on this website/ on all of our social media or online/ offline contents are COPYRIGHTED; you are not allowed to copy the product names or make similar names, or copy the product information/ descriptions, benefits, and everything else. We encourage you to create unique product names and descriptions that reflect your brand's identity and the product's benefits.

For any bulk order of 1 gallon or more and for packaged products orders of 50 units or more, you will receive an email at the time of shipping. This email will notify you of the final shipping cost, which may differ from the initial cost you paid at the checkout when you placed your order.

Once products are ready to ship, the customer has 5 business days to pay the balance and the final shipping cost and have the order shipped to their address, or the customer agrees to pay a $300/pallet/month storage fee. All final orders consist of 10% overage or underage from the original quantity ordered. All orders that have not been picked up within 6 months of the invoice date will be discarded at the customer's expense.

Fulfillment of the order follows the invoice; our production and shipping departments will only look at the invoice specifications, they will fill ship orders based on what is on the invoice; please do NOT pay for your order if there is something that does not meet your order, your discussions with our sales & customer service departments will not be considered when fulfilling or shipping the order. Please ensure the invoice you have received and paid for is what you are ordering; if you need to change anything, you can only change it within 24 hours of your order. Make sure to get a confirmation from our customer service regarding any changes.

If you are a wholesaler based in CA, NM, or KS, you must provide a resale permit per your state and fill out the form we send you once you place your order. We don't usually charge sales taxes on wholesale or/ private label orders that are not sample orders. However, it's important to note that if you fail to provide the resale certificate and fill out the form, our accounting will add sales taxes to your invoice based on the state retail tax law where your company is based. The resale number/ certificate MUST be under the same name, and address that match your order with us. If you can't provide the resale permit/ fill out the form before we ship your order, and within three days of your order completion, our accounting will add sales taxes to your invoice. 

Please check the shipment within five days of receiving it from the carrier and report any issue to the shipping company and our customer service by email. No claims are acceptable after 5 days from the date of receiving the shipment based on the carrier/ shipping company's date of delivery. Please take pictures of the shipping boxes from all sides, from the outside and from the inside, and keep the shipping boxes to be inspected by the shipping company and by our company if needed. No claims or damages will be accepted without proof of the shipping boxes. (You must keep the shipping boxes until we allow you to discard them and until your claim is closed.

We do everything we can to ensure that the prices on our websites are correct and try to keep them constant. Sometimes, however, we need to change the cost of a product, either up or down.

  • Prices may be changed at any time without further notice. We reserve the right to change the prices of our products at any time without further notice. 

Prices listed on other websites may not be accepted. We sell our products through several different online channels, and we cannot always control when they are updated. We reserve the right not to accept a price listed on a site other than ours.

It takes time and effort for each startup company to do their own brand design, or what is called BRANDING; it is the most exciting time for every new entrepreneur; you can visit our  Pinterest board to get some inspiration or join us on Instagram.